This Privacy Policy explains how Wildcardcity Casino (the “Casino”, “we”, “us”, “our”) collects, uses, discloses and protects personal information of users accessing and using our online casino services from Australia. By creating an account, accessing the website or using any of our services, you acknowledge that you have read and understood this Privacy Policy and agree to the processing of your personal information as described herein, in accordance with applicable Australian privacy and data protection laws.
1. Scope and Definitions
This Privacy Policy applies to all personal information processed in connection with your access to and use of the Wildcardcity Casino website, mobile versions and related services. For the purposes of this Privacy Policy, “personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether recorded in a material form or not, in line with the concepts used in Australian privacy legislation.
2. Categories of Personal Information Collected
We may collect and process the following categories of personal information when you register, deposit, play, contact support or otherwise interact with Wildcardcity Casino: identification data (full name, date of birth, gender, residential address, nationality); contact data (email address, telephone number, preferred language of communication); account and transactional data (username, account ID, game history, bets, wins and losses, bonuses, loyalty points, deposit and withdrawal records); verification and compliance data (copies of identity documents, proof of address, payment card masking details, information obtained from third‑party verification providers and sanctions or politically exposed person checks); technical and usage data (IP address, device identifiers, browser type, operating system, access times, referring URLs, pages viewed, clickstream data and interaction with customer support); and marketing and communication preferences (subscriptions, opt‑ins or opt‑outs to promotional communications and records of your consent.
3. Methods of Data Collection
We collect personal information directly from you when you complete registration forms, update your profile, submit documents for verification, make deposits or withdrawals, participate in promotions, contact customer support or otherwise communicate with us. We also collect information automatically through cookies, web beacons and similar technologies when you browse or use the website. In addition, we may obtain information from third‑party service providers, including payment processors, identity verification services, fraud prevention agencies and marketing partners, where this is necessary to provide our services and comply with legal obligations.
4. Legal Bases and Purposes of Processing
We process your personal information only where there is a lawful basis to do so and for specified purposes. The main purposes and corresponding legal bases include: providing and managing your player account and enabling participation in games and services (performance of a contract); processing payments, withdrawals and financial transactions (performance of a contract and legal obligations); verifying identity, age and eligibility, conducting anti‑fraud, anti‑money laundering and responsible gambling checks (legal obligations and legitimate interests); ensuring security, integrity and proper functioning of our systems and preventing misuse or prohibited activities (legitimate interests); complying with applicable laws, regulatory requirements, court orders and law enforcement requests (legal obligations); handling inquiries, complaints and providing customer support (performance of a contract and legitimate interests); and sending marketing communications where permitted, analysing service usage and improving our products, subject to your consent where required by law (consent and legitimate interests).
5. Use of Cookies and Similar Technologies
Wildcardcity Casino uses cookies and similar technologies to ensure the proper operation of the website, to remember your preferences, to analyse traffic and performance and, where allowed, to tailor content and offers. Cookies are small text files stored on your device by your browser. You may configure your browser to block or delete cookies; however, some functions of the website may not operate correctly if certain cookies are disabled. By continuing to use the website without adjusting your browser settings, you consent to our use of cookies in accordance with this Privacy Policy.
6. Data Sharing and Disclosure to Third Parties
We may share your personal information with carefully selected third parties strictly for the purposes described in this Privacy Policy and subject to appropriate safeguards. Such third parties may include payment service providers and banks for processing deposits and withdrawals; identity verification, fraud prevention and risk management providers; technical and hosting providers that support the operation, maintenance and security of our systems; analytics and marketing service providers involved in permitted promotional activities; professional advisers, including legal, financial and compliance consultants; and governmental authorities, regulators, law enforcement agencies and courts where disclosure is required by applicable law or in order to protect our legitimate rights, the rights of players or the integrity of our services.
7. International Transfers of Personal Information
As part of providing our services, your personal information may be transferred to and processed in jurisdictions outside Australia, including locations where data protection standards may differ from those in your country of residence. In such cases, we take reasonable steps to ensure that any overseas recipient will handle your personal information in a manner consistent with this Privacy Policy and applicable law, including through contractual safeguards, due diligence and technical security measures. By using our services, you acknowledge that such cross‑border transfers may occur where necessary for the operation of Wildcardcity Casino.
8. Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, to operate your account, to comply with legal and regulatory obligations and to resolve disputes. Retention periods may vary depending on the category of data and applicable legal requirements, including anti‑money laundering and financial record‑keeping obligations. When personal information is no longer required for these purposes, we will take reasonable steps to de‑identify or securely destroy it, subject to any overriding legal obligations to retain certain records.
9. Data Security Measures
We implement technical and organisational measures designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. Such measures may include encryption, firewalls, access controls, intrusion detection, secure data centres, internal policies and staff training on data protection. While we strive to protect your personal information, no method of transmission or storage is completely secure, and you acknowledge that you share responsibility for maintaining the confidentiality of your login credentials and for securing the devices you use to access Wildcardcity Casino.
10. Rights of Australian Users
Subject to applicable law and certain limitations, Australian users have the right to request access to the personal information we hold about them and to request correction of any inaccurate, incomplete or outdated information. In some circumstances, you may also object to certain processing activities, request restrictions on processing or request that we de‑identify certain information, where legally permissible. We will respond to such requests within a reasonable time and may require verification of your identity before acting on a request. If we refuse a request, we will provide reasons, subject to legal restrictions.
11. Direct Marketing and Opt‑Out
We may send you marketing communications about Wildcardcity Casino products, services, promotions and features where permitted by law and in line with your communication preferences. You may withdraw your consent or opt out of marketing communications at any time by following the unsubscribe instructions included in each message or by adjusting your account settings where available. Opting out of marketing will not affect our ability to send you important service, transactional or legally required communications related to your account.
12. Third‑Party Websites and Services
Our website may contain links to third‑party websites, services or content that are not operated or controlled by Wildcardcity Casino. This Privacy Policy does not apply to such external resources, and we are not responsible for their privacy practices or policies. We encourage you to review the privacy policies of any third‑party websites or services you access via links from our website before providing any personal information.
13. Changes to This Privacy Policy
We may amend or update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we provide. The updated version will be posted on the Wildcardcity Casino website with an updated effective date. You are encouraged to review this Privacy Policy periodically to stay informed about how we handle personal information. Continued use of the services after publication of any changes will constitute your acknowledgment of the updated Privacy Policy.
14. Contact and Complaints
If you have any questions, requests or concerns regarding this Privacy Policy or the handling of your personal information by Wildcardcity Casino, you may contact our privacy team using the contact details provided on the website. We will review and respond to your query within a reasonable timeframe. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant privacy or data protection authority in Australia, subject to its procedures and jurisdiction.